Delete Your Account
You can delete your PositivesConnect™ account and all associated personal data at any time. This page explains how to do it from within the app, how to request deletion if you can't sign in, and exactly what is removed.
30-day grace period, then permanent
When you delete your account it enters a 30-day grace period — log back in within 30 days to restore it. After 30 days, your profile, matches, messages, health information, photos, and videos are permanently erased and cannot be recovered.
1. Delete Your Account From Within the App
The fastest way to delete your account and all associated data is directly in the PositivesConnect™ app: 1. Open the app and sign in 2. Go to the Profile tab 3. Tap Account Settings 4. Scroll down and tap "Delete Account" 5. Confirm your email address — we send a one-time verification code to make sure it's really you 6. Enter the code to schedule your account for deletion Your account then enters a 30-day grace period: it's immediately hidden from other members and you're signed out. If you change your mind, simply log back in within 30 days and choose "Restore my account" to cancel the deletion. After 30 days pass, your account and all associated data — including your uploaded photos and videos — are permanently and irreversibly erased.
2. Can't Access the App? Request Deletion by Email
If you can no longer sign in or access your device, you can request account deletion by email: Send a message to privacy@positivesconnect.app from the email address associated with your account, with the subject line "Delete My Account." To protect your account, we will verify your identity before processing the request. We will complete verified deletion requests within 30 days and confirm by email once done.
Email privacy@positivesconnect.app3. What Data Is Deleted
Once the 30-day grace period ends, we permanently delete your personal data from our databases, and your uploaded media is erased at the file level and no longer accessible, including: • Your profile (name, age, bio, photos, videos, and private media) • Your health-related information and category memberships • Your matches, swipes, and chat messages (including voice notes) • Your location, discovery filters, and preferences • Your live sessions, posts, and community activity • Your device push-notification token • Your subscription and premium status records held by us We also cancel any active PositivesConnect™ subscription billed through us (Stripe or PayPal) so you are not charged again. After the grace period, this deletion is permanent and irreversible — deleted data cannot be recovered. Residual copies may persist only in encrypted backups for a limited period before being overwritten.
4. What May Be Retained
A limited amount of information may be retained only where we are legally required or permitted to do so, for example: • Records needed to comply with legal, tax, or accounting obligations (such as records of past payments held by our payment processors — Stripe, PayPal, Apple, or Google) • Minimal information required to prevent fraud, abuse, or a banned user from re-registering Any retained records are kept only as long as necessary for these purposes and are not used to re-create your profile.
5. Subscriptions
Deleting your account does NOT automatically cancel a subscription billed through the Apple App Store or Google Play. To avoid further charges, cancel your subscription separately: • Apple: iOS Settings → Apple ID → Subscriptions • Google Play: Play Store → Account → Subscriptions
Manage Apple subscriptionsManage Google Play subscriptions6. Questions
If you have any questions about deleting your account or your data, contact us: Privacy: privacy@positivesconnect.app General Support: support@positivesconnect.app Last updated: May 2026
Need help deleting your account?
If you can't access the app or have questions about your data, our privacy team is here to help at privacy@positivesconnect.app.
Email Privacy Team